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The most important thing to prepare Never go beyond your walk away point Why you need a good pack of tradeables Reasons for not negotiating are all false Walking away – really mean it!
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A really good opportunity to negotiate is when you are unhappy, i.e. when you've got a complaint. The rule is..... Instead of complaining, ask for something in return. Otherwise complaining is just whingeing. It's a waste of your time and a waste of theirs, resulting only in you both feeling annoyed. Why not convert it into a potential win/win where they get a chance to learn (good for their business, and since only 4% of unhappy people complain this is a useful learning opportunity for them) and also they get a chance to keep your business! If you just walk away, either now or in deciding not to come back, it's lose/lose. Complaining helps them but not you. Walking away benefits neither. Negotiating can help both of you. And you're in a position of strength when you've got a complaint. A quick example of win/win: Suppose you are unhappy with your hotel room. Don't put up with it! Don't quietly resolve never to return! Don't go and shout at the staff, or the manager! Don't write a stiff letter to head office! Why not ask for a better room - a much more expensive one to make up for the hassle of having to move?? What will this cost them? Almost nothing, since the room is empty anyway. And it's great for you. Win/win. So next time you're unhappy just ask yourself 'What could I ask for here?' and let the fun begin.... visit www.free-management-tips.co.uk and have tips like this one sent to you free by email once a month - they never repeat!
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